Refund Policy for Crust & Craft Pizzeria
Last updated: April 15, 2023
Thank you for your purchase at Crust & Craft Pizzeria. We take pride in the quality of the fresh ingredients and the culinary experiences we provide. In the event that there's an issue with your order, we're here to help, with our comprehensive refund policy.
Cancellation and Refund
If you need to cancel your order, you are eligible for a full refund if the cancellation is made within 10 minutes of placing the order. To cancel, please contact us immediately at +44 20 7946 0958. If the order has already been prepared, cancellation will not be possible.
Incorrect or Damaged Orders
If you receive an order that is incorrect, incomplete, or damaged, please contact us at +44 20 7946 0958 within 2 hours of receipt. We will need a brief description of the issue, order number, and any supporting photographs. Depending on the situation, we may offer a replacement or a full refund in £.
Quality Concerns
We stand by the freshness and quality of our ingredients. If your meal doesn't meet your quality expectations, contact us within 2 hours of your meal’s delivery or pickup. Please provide us with your feedback and the issues experienced, and we may offer a partial refund, a full refund, or a replacement item at our discretion.
Refunds
Once your request for a refund has been approved, the refund will be processed back to your original method of payment within 7 business days. Please note that depending on your financial institution, it may take additional time for the refund to be reflected in your account.
Exchanges
We do not offer exchanges on any food items. However, if for any reason you are unsatisfied with your order, please contact us and we will evaluate the situation on a case-by-case basis.
Non-Refundable Items
Certain sale items or gift cards are considered final sale and are not eligible for refunds.
Contact Us
If you have any questions regarding our refund policy, please contact us at:
- Telephone: +44 20 7946 0958
- Address: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom
- Website: harborquillstudio.sbs
Thank you for visiting and ordering from Crust & Craft Pizzeria. Your satisfaction is our top priority.